Direct Premium Remittance System (DPRS)
The DPRS system provides an enrollment, billing, and collection process for Federal Employee Health Benefits (FEHB) for eligible separated Federal employees, former spouses of Federal employees, dependents of Federal employees, direct pay annuitants, and dependents of annuitants. Use DPRS Form 2809 to make open season enrollment changes to your FEHB coverage.
NFC DPRS Help Desk 1-800-242-9630
Hours of Operation: 8:00 a.m. to 4:00 p.m. Central Time, Monday through Friday except for Federal holidays.
"Under FEHB regulations once you are transferred to NFC they administer your health benefits coverage and your coverage cannot ever be handled by or transferred back to OPM even if your annuity amount increases at a later date or you choose a cheaper coverage at a later date. In essence, once you go to NFC you cannot come back to OPM. NFC now controls your Open Season elections and any other qualifying life events (QLE) that would allow changes to your coverage."